Customer Support Chatbots
WhatsApp, web, and Messenger bots that resolve 60%+ of queries without human intervention.
AI Development Malaysia
AI Chatbot & Automation Development Malaysia
We build production-grade AI systems for Malaysian businesses — LLM chatbots, document AI, RAG knowledge bases, and workflow automation with PDPA-compliant hosting and ERP integration.
~/wave/project.ts
// Wave Infotech — production-grade delivery
const project = await Wave.build({
region: 'Malaysia',
stack: ['React', 'Node', 'AWS'],
});
const project = await Wave.build({
region: 'Malaysia',
stack: ['React', 'Node', 'AWS'],
});
LLM & RAG systems
WhatsApp API
PDPA AI hosting
What you get
Production-grade AI — not just demos.
LLM chatbots, RAG knowledge bases, document AI, and workflow automation with evals, guardrails, and monitoring.
RAG Knowledge Base AI
Private-data Q&A systems trained on your documents, SOPs, and product catalogues.
Document AI & OCR
Automated invoice processing, contract extraction, and form digitisation.
Workflow Automation
Multi-step AI pipelines that trigger CRM updates, email drafts, and approval workflows.
LLM + ERP Integration
AI assistants that query live ERP data, generate reports, and execute approved actions.
PDPA-Compliant AI Hosting
Private cloud or on-premise deployment — your data never leaves Malaysia without consent.
Quick start
From idea to production in weeks, not months.
Our agile delivery process — the same approach used for enterprise clients like Malaysia Airlines and Petronas.
1
Discover & scope
Free consultation, requirement workshops, and a fixed-scope proposal with RM pricing within one week.
2
Design & prototype
Figma prototypes and technical architecture aligned to your workflow before development begins.
3
Build & iterate
Two-week agile sprints with live demos. You talk directly to engineers via Slack.
4
Deploy & support
Go-live, monitoring, security patches, and optional maintenance retainer.
Pricing transparency
Typical project investment in Malaysia
Realistic RM ranges based on Wave Infotech project data. Final quotes depend on scope discovered in consultation.
| Tier | Cost | Timeline |
|---|---|---|
| Simple chatbot (FAQ routing) | RM 5,000 – 25,000 | 2–6 weeks |
| Production RAG system | RM 60,000 – 180,000 | 3–5 months |
| Custom LLM + ERP integration | RM 80,000 – 250,000+ | 4–7 months |
Security
Built for security & compliance
RAG with evals
Retrieval-augmented generation with evaluation frameworks to reduce hallucinations.
WhatsApp Business
Malaysia's preferred customer channel — webhook routing and human handoff.
Private hosting
On-premise or Malaysia cloud — your data never leaves without consent.
PDPA for AI
Consent flows, data anonymisation, and audit trails for AI-processed personal data.
Tech stack
Python
OpenAI
LangChain
FastAPI
PostgreSQL
AWS
AI chatbot development cost in Malaysia
Simple FAQ bots: RM 5,000–25,000. Production RAG systems: RM 60,000–180,000. Custom LLM + ERP integration: RM 80,000–250,000+. AI development requires production hosting, evals, and PDPA compliance — not just a ChatGPT wrapper. Request a scoped quote.
FAQ
Frequently asked questions
How much does AI chatbot development cost in Malaysia?
Simple FAQ bots cost RM 5,000–25,000. Production RAG systems with private data and admin panels run RM 60,000–180,000. Custom LLM workflows with ERP integration start at RM 80,000.
Is AI development PDPA compliant in Malaysia?
Yes — when built correctly. We implement consent management, data minimisation, encryption, audit logs, and Malaysia-hosted infrastructure. We advise on PDPA obligations during discovery.
Can AI integrate with WhatsApp for Malaysian customers?
Yes — WhatsApp Business API is our most requested channel for Malaysian customer support bots. We handle webhook setup, message routing, and handoff to human agents.
ChatGPT wrapper vs custom RAG — what do I need?
A wrapper works for internal tools with low stakes. Customer-facing AI with private business data needs RAG (Retrieval-Augmented Generation) with evals, guardrails, and monitoring. We recommend during scoping.
Do you support on-premise AI deployment?
Yes — for enterprises with strict data residency requirements, we deploy on private cloud or on-premise infrastructure within Malaysia.
Related resources
Ready to start your project?
Get a free 30-minute consultation. We respond within one business day.